Should you wish to make a complaint, we ask that you follow the process outlined below. This will help us resolve your complaint in the most efficient manner possible to regain your confidence.
If your complaint cannot be resolved, you may refer the matter to our Compliance Department if we have not already done so. They will review your complaint and contact you directly.
We aim to resolve most matters within 7 days. However, some complaints are more complex and may take longer to resolve. If this is the case, we will keep you informed of our progress.
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Risk Warning: Contracts for Difference (CFDs) trading carries a high level of risk to your capital and can result in losses, you should only trade with money you can afford to lose. CFDs trading may not be suitable for all investors, please ensure that you fully understand the risks involved and take appropriate measures to manage them. Please read the relevant Risk Disclosure document carefully, available here Legal Documentation.
Pacific Union LLC is registered in St. Vincent and the Grenadines with registration number: 271 LLC 2020 . Registered address is: 1 Floor, First St Vincent Bank Building, James Street, Kingstown, St. Vincent and the Grenadines.
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The website can be accessed globally and is not specific to any entity. Your actual rights and obligations will be determined based on the entity and jurisdiction that you choose to be regulated.
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