Dispute Resolution

Pacific Union is committed to providing excellent service to our clients. We view our client’s comments, suggestions and concerns of the utmost importance.

Dispute Resolutions

Should you wish to make a complaint, we ask that you follow the process outlined below. This will help us resolve your complaint in the most efficient manner possible to regain your confidence.

  • Firstly, gather all supporting documents related to your complaint, think about the questions you want to be answered, and decide what you want us to do.
  • Next, contact your account manager directly. Remember, if the problem is current, a call at the earliest possible time will allow us to resolve your complaint immediately. If your account manager cannot satisfactorily resolve your complaint, please ask them to refer the complaint to their manager. If your complaint is about your account manager, please ask to speak to our Compliance Department.

If your complaint cannot be resolved, you may refer the matter to our Compliance Department if we have not already done so. They will review your complaint and contact you directly.

Click here to download the Customer Complaint Form. After filling in the relevant information, you can send the Customer Complaint Form to our Compliance Department via email: [email protected].

We aim to resolve most matters within 7 days. However, some complaints are more complex and may take longer to resolve. If this is the case, we will keep you informed of our progress.

  • Please add a Form!

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